MAKING A PAYMENT, PAYING YOUR RENT

You are responsible for paying your rent and service/sewerage charge (if applicable). Your tenancy agreement or annual rent notification letter tells you how much rent you should pay. Rent is due on the 4th of each month, in advance.  E.g. Rent paid on the 4th Jan is for 4th Jan - 3rd Feb.

Standing order or bank transfer

Please instruct your bank to make payments into Henley and District Housing Trusts account:

Bank: Handelsbanken

Sort code: 40-51-62
Account Number: 14271218

More information

Our Rent Arrears Policy explains how Henley and District Housing Trust supports tenants who may be struggling to pay their rent or service charges, and how we manage missed payments fairly and consistently.

We understand that people can fall behind with payments for many reasons, including changes to benefits, loss of employment, illness, bereavement, money worries or other personal circumstances. We will take a sensitive approach and work with tenants to understand their situation and agree the right support where possible.

The policy also explains the steps we may take to recover money owed, while making sure decisions are made fairly and on a case-by-case basis.

What to do if I am struggling to pay my rent?

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Our policy for rent arrears

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How do I get a statement?

You can view your rent account via the tenant App “Arthur”

How do I get a copy of my annual rent letter?

Please contact the office.

What is a service or sewerage charge?

We do not charge service fees however where our properties share facilities such as a sewage treatment plant we charge a sewerage fee to contribute towards the cost of regular emptying, cleaning and repairs.